Frequently asked questions

Add products to your cart, then go to checkout. You can check out as a guest or sign in to your account. Enter your delivery details, pick a delivery slot where available, choose how to pay and confirm.

Use the link in your confirmation email, or visit the order status page and enter your order number with your email or mobile number.

Yes, as long as it has not been packed yet. Contact us on WhatsApp or through the contact page as soon as possible with your order number.

We deliver to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Delivery starts at AED 15 and is free on orders over AED 200. Dubai orders arrive the same or next day, and other emirates usually take 1 to 3 working days. See our shipping policy for details.

Yes. In Dubai, Sharjah, Ajman and Abu Dhabi you can choose a morning, afternoon or evening slot at checkout.

Yes. Every order is sent in plain packaging with no product details on the outside.

We accept Visa and Mastercard, Apple Pay, Google Pay, Tabby and Tamara instalments, and cash on delivery. All payments are in AED.

Yes, on eligible orders. Choose Tabby or Tamara at checkout to split your payment. Instalments are not available for subscription orders.

Yes, across the UAE for one-time orders. A fee of AED 10 applies and is shown at checkout.

Yes. All prices include 5% VAT, and a tax invoice is available for every order.

Yes. Card payments are processed by a certified payment provider over a secure connection. We never see or store your full card number.

You can return unopened items in their original packaging within 14 days of delivery. For hygiene reasons we cannot accept opened personal care products, unless they are faulty. See our returns policy.

Please contact us within 48 hours of delivery with your order number and a photo. We will send a replacement or refund you in full.

Refunds reach your original payment method within 5 to 10 working days after we receive the returned item.

Choose Subscribe & save on eligible products, pick how often you want them, and save on every delivery. Your saved card is charged automatically before each delivery.

Yes, at any time before your next renewal date, from the subscriptions section of your account. There are no cancellation fees.

Yes. We send a reminder a few days before each renewal so you can make changes in time.

Yes. We source from brands and authorised distributors and only list products that meet UAE requirements for cosmetics and supplements.

Every product page lists the full ingredients and how to use the product. If you have a question about a specific ingredient, contact us.

Patch test new skincare on a small area first. If you are pregnant, breastfeeding, taking medication or have a medical condition, please check with a healthcare professional before using supplements or new products.

No. You can check out as a guest. An account lets you track orders, reorder quickly, save addresses and manage subscriptions.

Enter your email on the sign-in page and we will send you a one-time code. There is no password to remember.

Use the unsubscribe link in any marketing email, or update your preferences in your account profile. Order updates will still be sent.