These terms apply when you use the Hims & Hers website and buy from us. By placing an order you agree to them.
Prices and VAT
All prices are in UAE dirhams (AED) and include 5% VAT. Delivery fees, cash on delivery fees and any discounts are shown at checkout before you pay. A tax invoice is available for every order.
Orders
Your order is confirmed when you receive our confirmation email. We may cancel an order if a product is unavailable, if there is a clear pricing error, or if we suspect fraud. If you have already paid, we will refund you in full.
Payment
We accept debit and credit cards, Apple Pay, Google Pay, Tabby and Tamara instalments, and cash on delivery. Instalment plans are provided by Tabby or Tamara under their own terms. Availability of some payment methods depends on the order value and contents.
Subscribe & save
Subscriptions renew automatically at the interval you choose and are charged to your saved card. We send a reminder before each renewal. You can skip, pause, change or cancel from your account before the renewal date.
Delivery and returns
Delivery is covered by our shipping policy and returns by our returns policy.
Product information
We describe our products as accurately as we can. Our products and content are for general self-care and are not a substitute for professional medical advice. Please read labels and ingredient lists, and speak to a healthcare professional if you are pregnant, breastfeeding, taking medication or have a medical condition.
Discount codes
Discount codes cannot be exchanged for cash, cannot be combined unless stated, and may have conditions such as minimum spend, first order only or an expiry date.
Your account
Keep your account details private. We sign you in with a one-time code sent to your email.
Liability
Nothing in these terms limits your rights under UAE consumer protection law. To the extent allowed by law, our liability for any order is limited to the amount you paid for it.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction.
Changes
We may update these terms from time to time. The version on this page at the time of your order applies to that order.