We want you to be happy with your order. If something is not right, you can return it within 14 days of delivery.
What you can return
- Unopened items in their original packaging with seals intact, within 14 days of delivery
- Items that arrive damaged, faulty or different from what you ordered
What we cannot accept
For hygiene and safety reasons we cannot accept returns of:
- Opened or used skincare, hair care, body care and intimate care products
- Supplements with a broken seal
- Items without their original packaging
- Gift cards
This does not affect your rights if an item is faulty or not as described.
How to return an item
- Contact us within 14 days of delivery through the contact page or WhatsApp, with your order number.
- We will confirm the return and arrange a courier collection from your address.
- Once we receive and check the item, we will process your refund.
Refunds
Refunds go back to your original payment method within 5 to 10 working days after we receive the item. For cash on delivery orders we refund by bank transfer or store credit, as you prefer. Orders paid with Tabby or Tamara are refunded through the provider and your instalments are adjusted.
Delivery fees are refunded when the item was faulty, damaged or incorrect.
Damaged or incorrect items
Please tell us within 48 hours of delivery and share a photo if possible. We will send a replacement or a full refund, at no cost to you.