This policy explains how Hims & Hers collects and uses your personal data when you visit our website or place an order. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.
What we collect
- Contact details: your name, email address and mobile number
- Delivery details: your address, emirate, area and delivery preferences
- Order details: what you buy, payment method and order history
- Messages: what you send us by email, WhatsApp or our contact form
- Technical data: device, browser, pages visited and approximate location, through cookies and similar tools (see our cookie policy)
We do not store your full card number. Card payments are handled by our payment processors.
How we use your data
- To process, deliver and support your orders, including cash on delivery
- To send order updates by email and, if you opt in, by WhatsApp
- To manage subscriptions and your account
- To send marketing emails or messages only when you have agreed, and you can opt out at any time
- To prevent fraud and keep our store secure
- To meet legal, tax and VAT obligations
Who we share it with
We share only what is needed with trusted service providers:
- Payment processors such as Stripe, Tabby and Tamara, to take payments and assess eligibility for instalment plans
- Delivery partners, to deliver your order
- Messaging providers, including email services and the WhatsApp Business platform, to send you updates
- Hosting and analytics providers, to run and improve our website
Some providers may process data outside the UAE. When that happens we make sure appropriate safeguards are in place as required by the PDPL.
We never sell your personal data.
How long we keep it
We keep order and invoice records for as long as UAE tax law requires. Other data is kept only as long as needed for the purposes above, then deleted or anonymised.
Your rights
You can ask us to access, correct or delete your personal data, to restrict or object to certain processing, or to receive a copy of your data. You can withdraw consent for marketing at any time using the unsubscribe link in our emails or by contacting us.
Contact
For any privacy question or request, contact us through the contact page.